1. Cancelling before payment
You may decide not to proceed before paying an invoice or signing a service proposal. No professional service work begins until the required agreement and advance payment are received.
2. Cancelling after the advance
You may ask PoloFly to stop further work at any time by written notice. Under this draft policy, the 50% advance remains non-refundable after payment because consultant capacity and preparation may already have been committed.
3. Remaining balance
For admission services, the remaining 50% is due after admission is secured. Other service routes use the equivalent milestone stated in the written proposal. Once the second installment is paid, it is also treated as non-refundable under this draft policy.
4. Exceptions required by law
Both installments are non-refundable once paid, except where a refund is required by applicable law. Nothing in this draft removes rights that cannot legally be waived. Any approved exception should be confirmed in writing.
5. Third-party payments
Refunds of university, government, testing, courier or other third-party charges are controlled by the third party’s own rules. PoloFly cannot promise or issue those refunds unless it directly received and still holds the relevant funds.
6. How to request cancellation
Send a written request with your name, consultation reference and reason for cancellation. PoloFly should acknowledge the request and confirm which work will stop and whether any legally required refund or credit applies.